Identifying Issues with Home Inspection Services

Understanding the difference between a disappointing home inspection service and a report that uncovers significant issues with a property is crucial. Here’s what might indicate a subpar home inspection company:

Missed or Inaccurate Reporting

  • Overlooked Problems: Missing critical defects can lead to unexpected expenses and safety hazards.
  • Report Errors: An inspection report filled with inaccuracies undermines the reliability of the findings.

Unprofessional Behavior

  • Rudeness: Lack of professionalism in any service industry, including home inspections, is unacceptable.
  • Tardiness and Damage: Arriving late or causing damage to your property reflects poorly on the company’s professionalism.

Communication Failures

  • Lack of Clarity: Findings that are not clearly communicated or reports that are difficult to decipher can be frustrating.
  • Unanswered Questions: A good inspector should be willing to address any concerns or questions you have about the report.

Steps for Homeowners to Take

Document Your Experience

  • Keep a record of the inspection report, any communication with the company, photographs of overlooked issues, and notes from the inspection.

Reach Out to the Company

  • Contact the inspection firm directly to discuss your concerns, emphasizing the need for clear solutions and maintaining a record of all communications.

Consider a Second Opinion

  • If you doubt the accuracy of the inspection, getting a second professional opinion can help differentiate between legitimate concerns and mistakes.

Explore Dispute Resolution Options

  • State Licensing Boards: Many states regulate home inspectors and may offer a complaint process.
  • Professional Associations: Organizations like ASHI or InterNACHI may provide mechanisms for filing grievances.
  • Legal Action: In cases of significant financial loss, consulting with an attorney about small claims court could be warranted.

Buyer vs. Seller Considerations

  • Buyers: Utilize the inspection report to negotiate repairs or price adjustments, understanding the full extent of potential issues.
  • Sellers: Pre-listing inspections allow you to address problems on your terms, potentially streamlining the sale process.

Preventing Negative Experiences

Research and Referrals

  • Obtain recommendations from trusted sources and verify the inspector’s qualifications, including state licensure and relevant experience.

Inspection Report Samples

  • Review sample reports to ensure they are comprehensive, understandable, and include visual aids where necessary.

Active Participation

  • Being present during the inspection allows for immediate questions and clarifications.

Deliberate Decision-Making

  • Take the time to assess all information and options following the inspection to make informed choices about your property.


While facing the results of a less-than-ideal home inspection can be challenging, understanding your rights and options empowers you to take appropriate action. Proactively selecting a reputable home inspection company and being informed about the process can significantly mitigate these risks. Always remember, a detailed home inspection, even one that uncovers numerous issues, is invaluable for making informed decisions regarding property investments.